Life Time Exchange policy

At Sira Jewellers, your satisfaction and trust mean everything to us. We’re pleased to offer a Lifetime Exchange Policy on all our jewellery purchases made through our online platform.

1. Lifetime Exchange Option

Customers can exchange their jewellery at any time in the future, provided that:

  • The product is in good condition and free from any physical damage, missing stones, or alterations.
  • The original invoice or order details are available.

2. Exchange Value

  • The current market value of the metal and stones will be considered at the time of exchange.
  • A 10% deduction will be applied on the total exchange value.

3. Conditions for Exchange

  • The product must pass a quality inspection once it reaches our facility.
  • Jewellery with damage, heavy wear, modifications, or missing components will not be accepted for exchange.
  • Custom or personalized pieces may not qualify for exchange unless specifically stated.

4. Exchange Process

  1. Send us a message through our official WhatsApp portal available on the website.
  2. Provide your order number, clear photos of the product, and mention that you wish to initiate an exchange.
  3. Our team will guide you through the verification and shipping process.
  4. Once we receive and inspect the product, the final exchange value (after 10% deduction) will be calculated.
  5. You can then use the exchange value as credit toward your next purchase on our website.

5. Important Note

  • This policy is valid only for purchases made on the official Sira Jewellers website.
  • Sira Jewellers reserves the right to revise this policy at any time without prior notice.